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February 16, 2006
Make it Right
Naturally I try my best to make every client happy. I usually succeed. Sometimes, however, it may take a try or two.
Recently I worked with a client who at first was not completely happy with what I did. I won’t go into all the details, nor will I tell you who the client was, but suffice it to say that this person was somewhat vocal in their dissatisfaction.
Now, I could have gone on the defensive (and indeed, in my younger days that would have been my course of action) but with age comes a modicum of wisdom (at least I hope).
I could have tried to explain that the direction I received from them was not at all clear, and at times contradictory, so I took my best guess at what was wanted, and guessed wrong. But I didn’t say any of that (although I was tempted).
My response was simple: Tell me what I can do to make it right. I will not let you go away unhappy. I have never failed to give a client what they wanted.
I had the artist listen while I created a new track, and at several points I asked, “Will this work? Is this what you need?”
Fortunately, I found what they were looking for.
The bottom line: When you work with me on your music, tell me what you want. If you don’t know, I’ll help you find out. If you do know, I will listen. If you “kind of” know, but aren’t sure how to put it into words, don’t worry, we’ll look for it, and find it together.
Posted by leon at February 16, 2006 11:12 AM